Refund Policy

Any request for refund of contributions already donated to Australian Rotary Health by a sponsor/donor will be considered and determined on a case by case basis.

Requests for refunds must be received in writing before March 1st 2009 for Stage One and three weeks prior to the start of each other stage. No refunds will be given for cancellations made less than three weeks prior to the start of a stage.

When a request for a refund is received, an assessment of the reason given for the refund will be undertaken and the following reasons will usually be considered favourably:

• an error has been made by Australian Rotary Health;
•  
• sponsor/donor banking details have been fraudulently obtained and used;

The following reasons will not usually be grounds for a refund to be made:

• the financial circumstances of the sponsor/donor;
•  
• the sponsor/donor denies or disputes having made a decision with Australian Rotary Health to provide financial contributions;
•  
• disagreement by the sponsor/donor with the nature of the programs provided by Australian Rotary Health.
•  
• If it is agreed that if a refund is to be made the sponsor/donor will be sent a cheque within five working days of the decision.

For further information on refunds contact: admin@australianrotaryhealth.org.au